Where we ship
We currently ship to addresses within the United States. Orders placed from outside the US cannot be accepted at checkout.
Processing time
Orders are processed on business days. Orders placed on a weekend or public holiday begin processing the next business day.
Delivery time
US orders usually arrive in about 7–12 business days from the day the order is placed. The exact estimate for your address is shown at Wix checkout before you pay, and the tracking link is emailed to the address on the order once the parcel is on its way.
Tracking your order
You can look up the current status of an order at any time on the order tracking page using your order number and the email address you checked out with.
Address changes
If you spot a mistake in your delivery address, contact us as soon as possible. We can usually update an order before it has been handed to the carrier.
Spinelle is a comfort and wellness product, not a medical device. It is not intended to diagnose, treat or cure any condition. If you have an injury, a diagnosed condition or ongoing pain, speak to a healthcare professional before use.