Contact
Talk to a person.
Spinelle is a small team. Every order question is read by someone who can actually fix it, and the fastest route is the order confirmation email already in your inbox.
Order questions
Reply to your order confirmation email — it comes straight to us. Include your order number so we can find it fast.
Where is my order?
Look up the live payment and delivery status yourself, any time.
Track orderShipping
Free US shipping, about 7–12 business days.
Read policyReturns & refunds
30 days from delivery to send it back for a refund.
Read policyMost answers are already written down.
Delivery times, how much pressure to use, returns and address changes are all covered in the FAQs and the support page. Order emails are answered on US business days.
Not a medical device. Consult a doctor if you have an injury or ongoing pain.